Brand Standards, Guest Experience Specialist
4 weeks ago
About the Role:
Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA experts, trusted by our customers in the food service, long term care, and hospitality industry.
Key Responsibilities:
- Conduct food safety, brand standard and workplace health and safety evaluations at customer locations using a foundation of consulting, coaching, and training to achieve guest protection and satisfaction
- Provide effective customer communication and develop strong relationships
- Partner with Account Management teams and other divisions within Ecolab to solve customer challenges
- Complete a budgeted number of audits each week that creates a high level of customer satisfaction
- Access and utilize key industry leading food safety practices and continual, active monitoring of health inspection information
- Utilize Customer Relationship Management (CRM) technology to ensure efficient planning as well as a tablet to perform essential job functions
- Support the growth initiatives of our company and our customers
Requirements:
- High school diploma and 2 years of hospitality industry-related experience
- Willingness to work occasional evenings, weekends, and overtime as business needs dictate
- Willingness to complete operational assessments within nursing homes, assisted living, and senior living facilities by interacting with staff and residents while adhering to HIPPA guidelines
- Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook
- Access to a reliable personal vehicle for regular business use
- A valid driver's license and an acceptable Motor Vehicle Record
- Must be able to travel to the US for training/meetings
- Proof of Covid-19 vaccination may be required based on client site requirements
- No Immigration Sponsorship available
Preferred Qualifications:
- Bachelor's degree or post secondary diploma in culinary, hospitality or business field
- NEHA CP-FS, Registered Environmental Health Specialist or Registered Sanitarian credentials
- Experience in food safety and brand standards evaluations
- Teaching or coaching experience in a food related field
- Relationship management capability and advanced consulting skills
- Ability to work well under pressure, juggle tasks and work efficiently against deadlines
- Strong planning and organizational skills and high attention to detail
- Ability to work effectively without supervision, showing initiative, good judgment and superior decision-making and problem-solving skills
About Ecolab:
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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Brand Standards and Guest Experience Specialist
4 weeks ago
London, Ontario, Canada Ecolab Full timeAbout the Role:Ecolab is seeking a Brand Standards and Guest Experience Specialist to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA experts, trusted by our customers in the food service, long term care, and hospitality industry.Key Responsibilities:Conduct food safety,...
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London, Ontario, Canada Ecolab Full timeAbout the Role:Ecolab is seeking a Brand Standards and Guest Experience Specialist to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA experts, trusted by our customers in the food service, long term care, and hospitality industry.Key Responsibilities:Conduct food safety,...
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