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Client Relationship Manager

2 months ago

Richmond Hill, Ontario, Canada Adecco Canada Full time
About the Role

Adecco Canada is seeking a highly skilled and experienced Client Relationship Manager to join our team. As a key member of our team, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Manage and maintain relationships between Adecco Canada and assigned business unit representatives and/or clients.
  • Build trusted relationships between Adecco Canada and business unit representatives and/or clients through the delivery of communication services.
  • Ensure client satisfaction ratings, net promoter score, and product utilization targets for a specific region and/or business unit are met.
  • Manage day-to-day activities, including schedule management and requirements gathering, and coordinate with internal teams to ensure client needs and job deadlines are met.
  • Work with business unit representatives and/or clients to ensure the retention of existing business and the procurement of new business.
  • Ensure all billing for assigned clients is completed accurately and on time.
Requirements
  • Must be legally eligible to work and reside in Canada.
  • At least 2 years' experience managing a client portfolio.
  • Post-secondary degree or equivalent business experience is required.
  • Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members, and other key stakeholders.
  • Flexibility with proven ability to work in a high-pressure, deadline-driven environment.
  • Self-motivated.
  • Commitment to accuracy and attention to detail.
  • Strong analytical and mathematical skills.
  • Excellent written and verbal English skills.
  • Ability to learn and use multiple software programs and applications.
  • Eagerness to learn new skills and adapt to new technology.