Client Service Associate

3 weeks ago


Richmond Hill, Ontario, Canada The Successful Investor Full time
Job Title: Client Service Associate

We are seeking a highly motivated and customer-focused Client Service Associate to join our team at The Successful Investor. As a key member of our Wealth Management team, you will be responsible for providing exceptional client service and support to our high-net-worth clients.

Key Responsibilities:
  • Manage and prioritize client inquiries and requests, providing timely and accurate resolution via phone and email.
  • Liaise with the appropriate team members for assistance and escalate as required to quickly resolve client enquiries.
  • Engage with clients in a professional manner while actively listening to their concerns.
  • Foster strong long-lasting relationships with clients by providing exceptional client support and upholding our customer-first culture.
  • Develop expertise and knowledge regarding our wealth management services, software, procedures, and paperwork to ensure optimal client service and assistance.
Requirements:
  • Bachelor's degree in business or related field.
  • 3+ years customer service experience.
  • Previous office administration experience.
  • Previous Wealth Management/Financial Services/Brokerage experience.
  • Solid Knowledge of investment industry and best practices.
  • Strong command of the English language, both verbal and written.
  • Proficiency in Microsoft Word & Excel.
What We Offer:
  • A dynamic and adaptable work environment.
  • The opportunity to work with a highly experienced and knowledgeable team.
  • A competitive salary and benefits package.
  • The chance to develop your skills and expertise in the wealth management industry.


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