Team Leader, Individual Insurance
4 weeks ago
Compensation: At Wawanesa, we recognize that salary is just one aspect of a comprehensive and competitive benefits package we offer our employees. Alongside salary, both full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs, and generous vacation time, personal days, premium-free benefits, and a pension plan.
The compensation for this position is influenced by various factors, including but not limited to: your work location, local labor market conditions, external market salary data, internal pay equity, and the knowledge, skills, experience, and expected proficiency in the role. The estimated salary range for this position is between $72,000 and $85,000. Candidates with salary expectations outside this range are still encouraged to apply.
About Us
At Wawanesa, we take pride in offering a hybrid work environment that provides flexibility for our employees to balance in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from various locations.
The Wawanesa Mutual Insurance Company, established in 1896, is one of Canada's largest mutual insurers, boasting over $3.5 billion in annual revenue and assets totaling $10 billion (CAD). Wawanesa Mutual, headquartered in Winnipeg, is the parent company of Wawanesa Life, which offers life insurance products and services across Canada, and Western Financial Group, which distributes personal and business insurance throughout the country. We proudly serve over 1.7 million members in Canada and employ more than 3,600 individuals across the regions and communities where we operate. We are committed to giving back to organizations that strengthen communities, donating over $3.5 million annually to charitable organizations, including more than $2 million each year in support of those on the front lines of climate change. To learn more, visit our website.
We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in an environment that embraces change and are looking for opportunities for diverse experiences and advancement within a growing team.
In this role, you will work with minimal supervision, supporting Wawanesa's success by leading the Life Services team to achieve their objectives of delivering an exceptional and consistent experience for customers and brokers. You will be responsible for overseeing the daily operations of the Life Services team, with a focus on meeting key business goals and customer service standards.
Key Responsibilities
- Lead and mentor the team to ensure a respectful, challenging, and rewarding work environment, maximizing employee potential while contributing to Wawanesa's objectives.
- Support the development and enhancement of Wawanesa's policies and practices by improving internal processes, procedures, and systems.
- Coordinate and oversee daily operations, managing service levels and monitoring workflow.
- Address escalated service complaints, providing solutions, feedback, and support.
- Conduct regular audits of the Life Services team's work and files; guide the team towards continuous improvement by tracking and analyzing Key Performance Indicators (KPIs).
- Develop standard templates, review, and enhance administrative tasks and processes to ensure consistency and efficiency, while reducing backlog where possible.
- Contribute to the Life Services department by reviewing, planning, and implementing new products and programs.
- Engage in strategic initiatives, being receptive to both employee resistance and acceptance to foster genuine understanding and commitment.
- Stay informed about industry, regulatory, and company changes or trends relevant to the insurance sector.
- Perform additional duties as assigned.
- A minimum of five (5) years of experience in Life Insurance in progressive roles, with at least three years in a senior capacity.
- A post-secondary degree or diploma is an asset.
- Active pursuit or completion of the ACS and/or ALMI designation is required.
- Ability to read and write in French is an asset.
- Strong computer skills and proficiency in the Microsoft Office suite are required.
- Demonstrated leadership skills with the ability to motivate and engage high-performing teams while managing change.
- Ability to meet group objectives through a collaborative, team-oriented approach.
- Strong attention to detail with the capacity to identify relevant information and potential impacts.
- Effective decision-making skills, with the ability to assess and review potential impacts.
- Excellent communication and negotiation skills, capable of addressing the appropriate audience level.
- Outstanding customer service skills, demonstrating empathy and concern for our customers.
Wawanesa is proud to be recognized as one of Manitoba's Top Employers, a Kincentric Best Employer in Canada, and a Forbes Best Employer in Canada, highlighting our commitment to providing an exceptional workplace.
Diversity, Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer dedicated to fostering a diverse workforce that is equitable and inclusive for all. We provide equal employment opportunities to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations related to disability or medical needs are available upon request throughout all aspects of the recruitment and selection process.
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