Program Services Coordinator

1 month ago

Newmarket, Ontario, Canada The Salvation Army Full time
Job Title: Program Services Coordinator

We are seeking a highly skilled and compassionate Program Services Coordinator to join our team at The Salvation Army. As a key member of our program, you will be responsible for providing supervision, support, and coordination of all aspects of Program Services Caseworker(s) at the Drop-In.

Key Responsibilities:
  • Supervise Program Services Caseworker(s) Drop In with regard to schedules and procedures, methods, materials and formats, providing back-up support to these positions and their functions as required
  • Ensure adequate coverage for all Drop In programming including coverage for sickness and vacation of staff
  • Monitor and ensure staff practices are following Policies, Procedure, Operating Principles and Core Standards
  • Assure that all persons encountering Belinda's Place, whether by phone or in person, are treated with dignity and respect by Program Services staff
  • Provide job specific orientation, training, and scheduling staff in accordance with government contracts and core standards
  • During shift, take a supportive role with crisis intervention and dispute resolution to ensure the safety of residents, outreach client, and staff
  • Ensure directly and through staff, the maintenance of the security and monitoring of the security system
  • Ensure the Program Services Director is kept informed of all safety issues, incidents, observations and infractions occurring at Belinda's Place, and that the information is properly documented and passed on to the appropriate staff
Program Responsibilities:
  • Ensure the programs are administered as per funding contracts
  • Maintain the Drop In area to ensure all reporting forms are available
  • Participate in development, planning and coordination of all program activities
  • Ensure client complaints are handled in accordance with THQ complaint policy and ensure Employee Relations is informed at the Ministry Unit, Belinda's Place
  • Assist in planning and operation of special events at the facility as required
  • Oversee the organizing of clubs and groups within the shelter to increase critical thinking, encouraging clients to get involved within the community and take civic action
  • Connect participants with housing, health, and social services/supports through internal and external referrals
  • Build trusting relationships with clients who access services
  • Ensure that all clients who access the Drop-In Centre are aware of Belinda's Place's available services, and that programming is developed and fostered for drop-in clients and residents at BP
  • Partnering with linking participants with housing, health and social services/supports (internal and external referrals)
  • Overseeing the creation of a monthly event calendar and a newsletter
  • Community contact for Drop In Program, act as an advocate for clients
  • Working with community to improve the program
  • Fostering relationships and partnerships with community members, representatives of other departments, agencies, and co-workers while advocating for YHSS clients
  • Research program improvements
  • Promote positive and supportive attitudes toward clients who are experiencing or at risk of being unhoused
  • Ensure the Drop In Centre is providing and enforcing YHSS Policies and Procedures with clients
  • Oversee the organizing of clubs and groups within the shelter to increase critical thinking; encouraging clients to get involved within the community and take civic action
  • Conduct Drop in Facility Security/Safety and Maintenance Checks on a regular basis according to policy
  • Inform Business Manager/Housekeeping staff of any parts of the Drop-In Centre and/or the basement that require attention with regards to cleaning or organization
  • Other duties as assigned by Program Services Director
Administrative Responsibilities:
  • Provide staff training to maintain relevant contacts within the systems
  • Verify and prepare program statistics and other pertinent information in monthly and annual basis as requested
  • Donation Receipting ensure the Policies and Procedures are followed with the receiving and recorded
  • Ensure that all telephone calls are recorded according to Policies and Procedures
  • Ensure all Taxi Vouchers Transit Tickets are completed and recorded according to policy
  • Record and report all physical facility/building problems
  • Ensure that all computer records, reports, logbook entries, intake forms and other administrative tasks are done accurately and consistently as per the personal information protection and electronic documents act
  • Provide statistics and monthly reports to Program Services Director
  • Verifying HIFIS-Ensure data integrity and entries are completed daily at the end of each staff shiftin Drop In
  • HIFIS-ensure all staff are trained and updated on this program
  • Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics
Organizational Responsibilities:
  • Adhere to standards that are consistent with the values & philosophy of The Salvation Army, Residential Services, and the Regional Municipality of York
  • Participate fully and constructively in staff meetings and in service training
  • Read and follow the Policy & Procedures Manual and the Employees Handbook Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army YHSS Ministry
  • Become familiar with the provision of the position description & operations manual, which will be provided for each job position
  • Perform other duties as required

Working Conditions:

  • This is a permanent full time position working 12 hour shifts based on 42 hours per week average

Qualifications and Education Requirements:

  • Preference for a University Degree in Social Working
  • College diploma in Social Sciences field
  • Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, an asset

Experience and Knowledge:

  • Previous experience with people experiencing homelessness as asset (one to three years)
  • Must have thorough knowledge and understanding of Women's issues
  • Knowledge and understanding of Mental Health/Addictions
  • Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity
  • Good knowledge of community resources

Skills and Capabilities:

  • Ability to work independently as well as part of a team
  • Must have good interpersonal/time management skills
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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