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Customer Support Manager

2 months ago

Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time
Customer Support Manager

Greenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets the highest standards of customer service.

Key Responsibilities:
  • Lead and inspire a team of Customer Support Advisors to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer experience
  • Develop and maintain quality control processes to ensure high-quality customer service
Requirements:
  • 5+ years of experience in a people management role with a focus on customer support or service
  • Proven ability to analyze and interpret data to drive business improvement
  • Experience working with a quality-controlled working environment
  • Insurance industry call center experience preferred
What We Offer:
  • Hybrid work arrangement (3 days in office, 2 days work-from-home)
  • $500 Health spending account
  • Will pay for memberships and renewals/ongoing licensing costs for relevant provinces