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Hotel Operations Supervisor

2 months ago


Merritt, Canada Ramada Merritt Full time
Job Title: Hotel Managing Supervisor

We are seeking a highly skilled and experienced Hotel Managing Supervisor to join our team at Ramada Merritt. As a key member of our hotel operations team, you will be responsible for overseeing the day-to-day activities of our hotel staff, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless hotel operations
  • Establish work schedules and procedures to maximize productivity and efficiency
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Prepare and submit reports to management on hotel performance and staff activities
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs and provide exceptional customer service
  • Co-ordinate, assign, and review work to ensure tasks are completed on time and to a high standard
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure hotel operations run smoothly
Requirements:
  • 1-2 years of experience in a supervisory role in a hotel or hospitality environment
  • Secondary (high) school graduation certificate or equivalent
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of MS Outlook and other hotel management software
What We Offer:
  • Free parking available on-site
  • On-site amenities, including [insert amenities]
  • Team building opportunities and a supportive work environment
  • Parking available on-site
Support for Persons with Disabilities:
  • Provides physical accessibility accommodations, such as ramps and elevators
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for Newcomers and Refugees:
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Support for Youths:
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching, and/or networking opportunities for youth
Support for Veterans:
  • Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous People:
  • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations
Support for Mature Workers:
  • Provides staff with awareness training to create a welcoming work environment for mature workers
Support for Visible Minorities:
  • Applies hiring policies that discourage discrimination against members of visible minorities
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities