Hotel Operations Supervisor

2 months ago


Merritt, Canada Ramada Merritt Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Ramada Merritt. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless operations and excellent guest experience.
  • Establish work schedules and procedures to optimize productivity and efficiency.
  • Perform same duties as workers supervised to stay connected with the team and understand their needs.
  • Prepare and submit reports to management on key performance indicators and areas for improvement.
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality to drive continuous improvement.
  • Assist clients/guests with special needs to ensure their comfort and satisfaction.
  • Co-ordinate, assign and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures and company policies to ensure a skilled and knowledgeable team.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery to minimize downtime and ensure smooth operations.
  • Requisition materials and supplies to ensure that the hotel has the necessary resources to operate effectively.
Requirements
  • Staff in various areas of responsibility to lead and manage.
  • MS Outlook skills to manage email and communication effectively.
What We Offer
  • Free parking available for our staff and guests.
  • On-site amenities to enhance the guest experience.
  • Team building opportunities to foster a positive and collaborative work environment.
  • Parking available for our staff and guests.
Support for Persons with Disabilities
  • Provides physical accessibility accommodations to ensure equal access for all.
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
Support for Newcomers and Refugees
  • Offers mentorship programs to pair newcomers and/or refugees with experienced employees.
Support for Youths
  • Offers on-the-job training tailored to youth to develop their skills and knowledge.
  • Offers mentorship, coaching and/or networking opportunities for youth to support their career development.
Support for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans.
Support for Indigenous People
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers to support their career development.
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations.
Support for Mature Workers
  • Provides staff with awareness training to create a welcoming work environment for mature workers.
Supports for Visible Minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities.
  • Offers mentorship programs that pair members of visible minorities with experienced employees.
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.


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