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Retail Store Manager

2 months ago

Montreal, Quebec, Canada Swatch Group Full time

About the Role

As a Store Manager at Swatch Group, you will be responsible for the overall management of our retail store. Your key responsibilities will include:

  • Customer Service and Sales Generation: Lead by example in delivering exceptional customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
  • Operations: Manage daily store operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
  • Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
  • Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
  • Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions: This role requires moderate physical effort, with significant walking and standing required for the majority of each shift. You will be required to lift, push, pull, and hold boxes and store fixtures (up to 35 lbs and above with appropriate support), as well as focus on paperwork, cash management, and using the POS system.

Requirements: To be successful in this role, you will need:

  • At least 4 years of retail leadership experience, preferably in fashion and/or accessories.
  • Intermediate computer skills with working knowledge of MS Office.
  • At least 6 years of retail experience.
  • Experience working with POS systems.