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  • Guest Service Supervisor

    1 week ago

    Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time

    About the Role:We are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our front desk team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers...

Guest Service Supervisor

2 months ago

Edmundston, New Brunswick, Canada Comfort Inn Edmundston Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Comfort Inn Edmundston. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless operations.
  • Establish work schedules and procedures to optimize productivity and efficiency.
  • Perform same duties as workers supervised, demonstrating a strong understanding of our operations.
  • Prepare and submit reports to management, highlighting key performance indicators and areas for improvement.
  • Resolve work problems, provide technical advice, and recommend measures to enhance productivity and product quality.
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies, promoting a culture of excellence.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring timely delivery and minimizing disruptions.
  • Perform preventive maintenance to prevent equipment failures and ensure optimal performance.
  • Ensure health and safety regulations are followed, maintaining a safe and healthy work environment.
Requirements:
  • Valid driver's licence to facilitate transportation and travel.
  • Attention to detail to ensure accuracy and precision in all tasks.
  • Fast-paced environment with tight deadlines and a large workload.
  • Standing for extended periods and working under pressure.
  • Work under pressure to meet deadlines and deliver results.
Personal Qualities:
  • Accurate and reliable in all aspects of work.
  • Client focus to ensure exceptional guest experiences.
  • Dependability to maintain a high level of trust and confidence.
  • Efficient interpersonal skills to build strong relationships with colleagues and guests.
  • Flexibility to adapt to changing circumstances and priorities.
  • Initiative to take ownership of tasks and projects.
  • Interpersonal awareness to understand and respond to the needs of others.
  • Judgement to make informed decisions and take calculated risks.
  • Organized to prioritize tasks and manage time effectively.
  • Team player to collaborate and contribute to the success of the team.
Work Environment:

Comfort Inn Edmundston offers a dynamic and supportive work environment, with opportunities for growth and development. As a Guest Service Supervisor, you will be part of a talented team that is dedicated to delivering exceptional guest experiences and exceeding customer expectations.

Language:

English

Hours:

40 hours per week

Work Term:

Permanent