Senior Manager, Client Experience and Engagement

3 days ago


Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a Senior Manager, Client Experience to join our team at Scotiabank.

Key Responsibilities
  • Oversee the National Customer Satisfaction (NPS) program to drive engagement, satisfaction, loyalty, retention, and primacy.
  • Develop and implement strategies to improve customer experience and satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize customer needs and pain points.
  • Analyze customer feedback and data to inform business decisions and drive growth.
  • Lead and manage a team of professionals to achieve business objectives.
Requirements
  • Proven experience in customer experience and loyalty management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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