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Spa Operations Manager

2 months ago

Medicine Hat, Alberta, Canada One's Nails & Spa. Ltd Full time
Job Summary

We are seeking a highly skilled Spa Supervisor to join our team at One's Nails & Spa. Ltd. As a key member of our spa operations team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities
  • Maintenance and Repair: Arrange for maintenance and repair work to be carried out in a timely and efficient manner.
  • Client Support: Assist clients/guests with special needs, providing a personalized and exceptional experience.
  • Emergency Response: Be the point of contact when emergency situations arise, handling them with professionalism and discretion.
  • Quality Control: Monitor quality and production levels, ensuring that our high standards are consistently met.
  • Reporting: Prepare and submit progress and other reports, providing valuable insights into our operations.
  • Supply Chain Management: Requisition or order materials, equipment, and supplies as needed, ensuring that our spa remains well-stocked and equipped.
  • Problem-Solving: Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Team Leadership: Supervise, co-ordinate, and schedule the activities of workers, ensuring that our team is working efficiently and effectively.
  • Training and Development: Train staff/workers in job duties, safety procedures, and company policies, promoting a culture of excellence and continuous improvement.
  • Work Scheduling: Establish work schedules and procedures, ensuring that our team is well-organized and productive.
Personal Suitability
  • Client Focus: Demonstrate a strong commitment to providing exceptional customer service.
  • Interpersonal Skills: Possess efficient interpersonal skills, able to communicate effectively with colleagues and clients.
  • Flexibility: Be flexible and adaptable, able to respond to changing circumstances and priorities.
  • Judgement: Exercise sound judgement, making informed decisions that benefit the spa and its clients.
  • Organized: Demonstrate a high level of organization, able to prioritize tasks and manage multiple responsibilities.
  • Reliability: Be reliable and dependable, consistently meeting deadlines and delivering high-quality results.
  • Team Player: Work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
  • Work Term: This is a permanent position, offering stability and opportunities for growth and development.
  • Work Language: English is the primary language of communication, with opportunities to develop language skills and cultural awareness.
  • Hours: The working hours are 30 to 40 hours per week, providing a healthy work-life balance and opportunities for personal and professional growth.