Spa Operations Manager

2 weeks ago

Medicine Hat, Alberta, Canada One's Nails & Spa. Ltd Full time

Job Summary: We are seeking a highly skilled Spa Supervisor to join our team at One's Nails & Spa. Ltd. The successful candidate will be responsible for overseeing the day-to-day operations of our spa, ensuring that all services are delivered to the highest standard.

Key Responsibilities:

  • Arrange for maintenance and repair work to be carried out on spa equipment and facilities.
  • Assist clients/guests with special needs, providing a high level of customer service and ensuring their comfort and satisfaction.
  • Be the point of contact for emergency situations, responding promptly and effectively to resolve any issues that may arise.
  • Monitor quality and production levels, identifying areas for improvement and implementing changes as necessary.
  • Prepare and submit progress and other reports, providing regular updates to management.
  • Requisition or order materials, equipment and supplies, ensuring that all necessary resources are available to support spa operations.
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
  • Supervise, co-ordinate and schedule the activities of workers, ensuring that all tasks are completed efficiently and effectively.
  • Train staff/workers in job duties, safety procedures and company policies, ensuring that all team members are equipped to provide excellent customer service.
  • Establish work schedules and procedures, ensuring that all staff are aware of their roles and responsibilities.

    Personal Suitability:

    • Client focus: providing a high level of customer service and ensuring client satisfaction.
    • Efficient interpersonal skills: communicating effectively with clients, staff and management.
    • Flexibility: adapting to changing circumstances and priorities.
    • Judgement: making informed decisions and taking responsibility for actions.
    • Organized: prioritizing tasks and managing time effectively.
    • Reliability: meeting deadlines and commitments.
    • Team player: working collaboratively with others to achieve common goals.
    • Work Term: Permanent.
    • Work Language: English.
    • Hours: 30 to 40 hours per week.

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