Spa Operations Manager

4 weeks ago

Medicine Hat, Alberta, Canada CANADA INC Full time
Job Title: Spa Supervisor

We are seeking a highly skilled and experienced Spa Supervisor to join our team at CANADA INC. As a key member of our spa operations team, you will be responsible for ensuring the highest level of service and quality in our spa facilities.

Key Responsibilities:
  • Assist clients/guests with special needs and provide exceptional customer service.
  • Be the point of contact for emergency situations and handle them in a professional and timely manner.
  • Prepare and submit progress reports to management.
  • Requisition or order materials, equipment, and supplies as needed.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Supervise, coordinate, and schedule activities of workers, including training and development.
  • Establish work schedules and procedures to ensure efficient operations.
Requirements:
  • 1-2 years of experience in a spa or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Physical ability to stand for extended periods and work in a standing environment.
  • Flexibility and adaptability in a dynamic work environment.
Working Conditions:
  • Combination of sitting, standing, and walking.
  • Fast-paced environment with frequent interruptions.
  • Standing for extended periods.
  • Work under pressure to meet deadlines and deliver results.
Personal Suitability:
  • Client focus and excellent customer service skills.
  • Efficient interpersonal skills and ability to work with diverse groups.
  • Excellent oral and written communication skills.
  • Flexibility and adaptability in a dynamic work environment.
  • Initiative and ability to take ownership of tasks and projects.
  • Judgement and decision-making skills.
  • Organized and reliable with strong time management skills.
  • Team player with a positive attitude and strong work ethic.
Experience:
  • 1-7 months of experience in a spa or customer service role.
  • Permanent position with 30-40 hours of work per week.
  • English language proficiency.

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