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General Manager

2 months ago

Toronto, Ontario, Canada GGA Partners Full time

About the Role

The General Manager at GGA Partners is responsible for leading the team to achieve the company's strategic objectives. This is a dynamic leadership role that requires a proven track record of success in operational management, enhancing guest experience, and leading high-impact and complex projects.

Key Responsibilities

  • Operational Excellence
    • Oversee all aspects of club operations and events, ensuring seamless execution and exceptional member experiences.
    • Develop and implement strategies to drive revenue, enhance member satisfaction, and ensure the club's long-term success.
  • Leadership and Team Management
    • Build and motivate high-performing teams, effectively engage with the board of directors, and uphold the company's mission and vision.
    • Develop and implement training programs to ensure staff are well-equipped to deliver high-quality service.
  • Financial Management
    • Develop and manage budgets that align with the company's strategic goals, ensuring financial stability and sustainability.
    • Regularly review financial statements and performance metrics to identify areas for improvement.
  • Member Focus and Engagement
    • Foster exceptional member experiences through personalized service, tailored programming, and continuous improvement initiatives.
    • Develop and implement strategies to drive member satisfaction, retention, and growth.
  • Strategic Planning and Development
    • Develop and implement long-term plans that align with the company's vision and mission, focusing on sustainability and member satisfaction.
    • Lead the creation of strategic plans, including capital investment needs and facility upgrades.

Requirements

  • Professional Experience
    • Proven success as a General Manager/Chief Operating Officer at a member-focused hospitality, recreational, or resort facility of similar size and volume.
  • Leadership and Management
    • A dynamic, results-oriented leader with a proven ability to build and motivate high-performing teams.
  • Business Acumen
    • Strong financial acumen, including negotiating, budgeting, forecasting, and profit and loss management.
  • Member Focus and Engagement
    • An understanding of the culture in a membership-driven organization and a commitment to fostering exceptional member experiences.
  • Strategic Thinking
    • Ability to develop and implement strategies to drive revenue, enhance member satisfaction, and ensure the company's long-term success.