Salesforce CRM Analytics Specialist

4 weeks ago

Toronto, Ontario, Canada MLSE Full time
Job Overview

At MLSE Digital Labs, we are dedicated to leveraging technology to enhance the value-driven experience in the realms of sports and entertainment. Our Customer Data and Relationship Platforms team embodies this mission by integrating technology and data to elevate our customer interactions. This initiative is vital for the sustained success of MLSE's core operations and the exploration of new business avenues.

Position Type: 12 Month Full Time Contract

Key Responsibilities:
  • Craft engaging and effective solutions utilizing CRM Analytics.
  • Design and implement data architecture and transformation workflows, including dataflows and datasets, alongside creating insightful dashboards.
  • Employ a Data Prep recipe in CRM Analytics to cleanse, transform, and enhance data prior to loading it into one or more targets.
  • Collaborate with Salesforce Administrators and Developers to ensure that all developments adhere to enterprise standards.
  • Assist the Business Intelligence Team with data analysis, statistical modeling, reporting insights, automation, dashboards, and performance evaluation to support business strategy development.
  • Define KPIs and success metrics for projects, products, and services, overseeing the design and delivery of reports and insights.
  • Present comprehensive quantitative data in a straightforward, intuitive format and communicate findings clearly and concisely.
Qualifications:

We recognize that you may not meet every qualification listed below and may possess other relevant skills and experiences. We encourage you to share this in the "Message to the Hiring Manager" section of your application.

  • Certification in Tableau CRM & Einstein Discovery Consultant.
  • Proficiency with visualization tools such as Microsoft Power BI or Tableau.
  • Advanced expertise in crafting complex SQL and SAQL queries and working with various databases.
  • Experience programming in data-centric languages like Java, Python, or R.
  • General familiarity with Salesforce (Sales Cloud, Service Cloud, and Marketing Cloud).
  • Experience in data preparation and transformations, ETL development, data modeling, data warehousing, and managing large-scale, complex datasets in a business context.
  • Understanding of conceptual modeling, metadata, reference data management, and data quality analysis.
  • A collaborative, positive, and energetic attitude focused on teamwork.
  • Demonstrated ability to lead intricate projects successfully.
  • Experience in consulting or project management is a valuable asset.
  • Exceptional communication skills with the ability to convey complex insights to non-technical audiences.
Additional Information:

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

MLSE is committed to fostering an equitable, diverse, and inclusive workplace.

We are an equal opportunity employer and do not discriminate based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability. MLSE will provide reasonable accommodations for qualified individuals with disabilities in the job application process.

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