Salesforce Developer

2 months ago

Toronto, Ontario, Canada Fidelity Investments Full time

About Fidelity Investments Canada

At Fidelity, we've been empowering Canadian investors to build brighter financial futures for over 35 years. We offer a comprehensive range of trusted investment portfolios and services, constantly seeking innovative ways to serve our clients. As a privately owned company, we embrace innovation across all areas as we continue to grow and evolve.

Working with us means joining a diverse and dedicated team who make a real difference for our clients and communities every day. You'll have ample opportunities to develop your career in an inclusive environment where you feel valued and supported to be your best, both personally and professionally.

The Role: Salesforce Developer - CRM Integrations

Reporting to the CRM Support Team Manager, this role is responsible for developing and supporting Customer Relationship Management (CRM) and Events Management technical solutions for Fidelity Canada.

This includes maintaining existing CRM and Marketing tools, evaluating and developing new solutions based on specific business requirements, and providing rotating on-call support for Salesforce and Marketo applications.

You'll play a pivotal role in connecting disparate systems to the Salesforce platform, with a core focus on backend solutions including Apex and APIs. While the emphasis is on Salesforce and system integrations, any experience with Marketo, particularly concerning smart campaigns, webhooks, and administration, will be highly valued.

Key Responsibilities:

  • Architect, develop, and maintain system integrations with Salesforce using a variety of APIs.
  • Write and optimize backend code, primarily in Apex, to extend Salesforce functionalities.
  • Develop and configure event management tools (Marketo).
  • Collaborate with stakeholders to ensure integration solutions are scalable and meet business requirements.
  • Provide technical support for integrated systems, troubleshooting issues and ensuring smooth data flow.
  • Support Marketo-related initiatives, especially concerning smart campaigns, webhooks, and administration.
  • Complete required unit-testing and cooperate with other IS and business teams to ensure timely, efficient, and error-free implementation.
  • Participate in planning and execution of CRM and Events Management tools upgrades and migrations.
  • Proactively promote enhancements to departmental processes, technical, and business solutions.

Skills, Knowledge, and Experience:

  • 2+ years of experience with the Salesforce platform, emphasizing backend solutions (Apex and APIs) as well as system integration.
  • Familiarity with data governance and security best practices.
  • Experience developing in Java, experience with Web Services Development.
  • Solid experience with the full life cycle of software development.
  • Strong leadership skills.
  • Detail-oriented, with strong analytical skills.
  • Customer service oriented.
  • Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users.
  • Self-starter with a proactive approach.

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