Bilingual Claims Advisor
4 days ago
Job Summary
We are seeking a highly skilled and bilingual Claims Advisor to join our team at TD Bank. As a Claims Advisor, you will be responsible for providing exceptional customer service and claims advice to our customers.
Key Responsibilities
- Customer Service
- Engage with customers to understand their needs and provide personalized claims advice and service.
- Provide sound claims advice to create a legendary customer experience.
- Ensure customer problems are handled appropriately and escalate issues when necessary.
- Claims Management
- Prioritize and manage your workload to meet service level agreements (SLAs) for service and productivity.
- Exercise discretion in managing correspondence, information, and all matters of confidentiality.
- Be knowledgeable of practices and procedures within your area of responsibility.
- Team Collaboration
- Participate fully as a member of the team, supporting a positive work environment.
- Support the team by continuously enhancing your knowledge and expertise.
- Keep current on emerging trends and developments.
Requirements
- Education
- College or University degree.
- Experience
- 2+ years relevant experience.
- Language
- Must be fluently bilingual in English and French.
About TD Bank
TD Bank is one of Canada's largest financial institutions, providing a wide range of financial products and services to individuals and businesses. We are committed to providing exceptional customer service and creating a positive work environment for our employees.
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