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Hospitality Services Supervisor
3 months ago
Become a Part of Our Team as a Hospitality Services Supervisor
We are thrilled to invite a new Hospitality Services Supervisor to join our vibrant team. In this role, you will be instrumental in fostering a welcoming environment for our guests while ensuring seamless operations within our establishment. Working closely with the Hospitality Services Manager, you will offer support and direction to the front office personnel, managing guest-related functions and room operations across various shifts.
What We Provide:
- Opportunity to collaborate with enthusiastic team members in an enjoyable and fulfilling setting
- Be part of a respected brand within the Silver Hotel Group, committed to nurturing a culture of respect and recognition
- Interact with a diverse array of guests from around the globe in a dynamic and stimulating industry
- Benefits such as Education Reimbursement, RRSP Matching, Annual Wellness Credit, and more
Primary Responsibilities:
- Oversee the efficient functioning of Guest Services in the absence of the Manager
- Manage guest check-in, check-out procedures, and team training initiatives
- Collaborate with various departments to uphold service excellence
- Address guest inquiries and resolve concerns promptly and courteously
- Assist with scheduling, payroll, and team development activities
Qualifications:
- Previous supervisory experience in customer service or hospitality roles is preferred
- Strong interpersonal abilities and capacity to thrive in a fast-paced environment
- Exceptional communication skills and familiarity with property management systems
- Flexible availability for shifts, including evenings, overnight, weekends, and holidays
About Our Establishment:
Experience the newly refurbished Novotel Toronto Centre, situated in the historic district of Old Town Toronto. Our establishment offers a harmonious blend of European elegance and contemporary amenities, conveniently located near top attractions, theaters, and dining options. Enjoy a pleasant stay in our stylish accommodations and experience 4-star hospitality at the heart of the St. Lawrence Neighborhood.
