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Customer Service Representative

2 months ago

Kelowna, British Columbia, Canada Safeway Full time

About Safeway

Safeway is a leading retail grocery store chain that provides an exceptional food shopping experience to consumers across Canada. As a member of Sobeys Inc.'s retail food offering, we serve the needs of Canadians with over 1,500 stores in more than 800 communities from coast-to-coast.

Our Commitment

We are committed to delivering top-quality products and superior service to our customers, while also giving back to the communities we serve. This commitment has earned us a reputation as an employer of choice for those looking for an exciting career in food retail.

A Day in the Life of a Cashier

As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. That is why fast, accurate, and friendly cashiers play such an important role in the success of our stores. Full training is provided for this position.

Key Responsibilities

  • Uphold and comply with company procedures, standards, and policies in all situations
  • Greet customers in a polite and friendly manner
  • Demonstrate superior customer service in accordance with Safeway's programs
  • Process cash register payments by cash, cheque, credit card, gift card, and debit
  • Wrap and place merchandise in bags/carts
  • Balance and reconcile cash at end of work shift
  • Maintain cleanliness of check stands
  • Stock various products in check stand area

Requirements

  • Ability to learn quickly
  • Ability to work in a fast-paced environment
  • Highly motivated and team-oriented
  • Ability to communicate clearly and concisely in both oral and written form
  • Possess strong customer service qualities
  • Works in a safe and responsible manner
  • Available to work flexible hours
  • Evening and weekend availability is strongly encouraged
  • Must be available to be scheduled anytime on Sunday (Alberta Only)

Physical Requirements

  • Constant lifting of up to 10 pounds
  • Constant standing
  • Constant computer and point-of-sale system use
  • Frequent bending and twisting
  • Occasional lifting or carrying of between 10-40 lbs, including waist-level and low-level lifts
  • Occasional walking, squatting, pushing, or pulling

Why Work for Us

We offer regular pay increases for hourly employees, flexible scheduling, and a comprehensive benefit plan that includes employer-funded prescription drug coverage, vision care, dental coverage, and a pension plan for eligible employees. We are looking for friendly, enthusiastic individuals who enjoy giving our customers the best shopping experience. If you want the chance to join one of the best retail teams in the industry, enhance your skill set, learn from experts, and advance your career, this is the place to be.