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Retail Store Supervisor

2 months ago

Calgary, Alberta, Canada Winks Convenience Store Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Winks Convenience Store. As a key member of our management team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train sales staff to ensure excellent customer service and sales performance.
    • Develop and implement strategies to improve sales, customer satisfaction, and employee engagement.
  • Customer Service
    • Ensure that all customers receive a high level of service and are satisfied with their shopping experience.
    • Address customer complaints and concerns in a professional and timely manner.
  • Inventory Management
    • Manage inventory levels, including ordering and receiving merchandise.
    • Monitor and control inventory shrinkage and losses.
  • Store Operations
    • Oversee the daily operations of the store, including opening and closing procedures.
    • Ensure that the store is clean, organized, and well-maintained.
  • Reporting and Analysis
    • Prepare and submit regular sales reports and analysis to management.
    • Monitor and analyze sales trends and customer behavior.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a retail or customer service role.
  • Skills
    • Excellent customer service and communication skills.
    • Ability to work in a fast-paced environment and meet deadlines.
    • Strong leadership and management skills.
    • Ability to multitask and prioritize tasks.
Work Environment

The ideal candidate will be able to work in a fast-paced environment, with a combination of sitting, standing, and walking. The ability to stand for extended periods is required.

Personal Suitability
  • Accurate
  • Client Focus
  • Efficient Interpersonal Skills
  • Flexibility
  • Organized
  • Reliability
  • Judgement
  • Ability to Multitask