Customer Support Operations Leader

1 month ago


Surrey, British Columbia, Canada Carzone Motors Ltd Full time
Position Overview

The Customer Service Manager at Carzone Motors Ltd plays a crucial role in overseeing the customer support operations, ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Staff Management: Lead a team of customer service representatives, assigning tasks and monitoring performance.
  • Market Analysis: Conduct research to understand consumer needs, sales potential, and competitive landscape.
  • Product Selection: Identify and procure merchandise and services that align with customer demands.
  • Pricing Strategy: Develop and enforce pricing and credit policies to optimize sales.
  • Marketing Initiatives: Create and implement effective marketing strategies to enhance product visibility.
  • Budget Management: Plan and oversee budgets, ensuring financial targets are met.
  • Staffing Needs: Assess and determine staffing requirements to maintain operational efficiency.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Recruitment: Hire and train new staff members, fostering a productive work environment.
  • Operational Oversight: Organize and evaluate daily operations to ensure smooth functioning.
Supervisory Scope

Responsible for managing a team of approximately 3 to 10 individuals.

Work Environment
  • Fast-paced and dynamic setting.
  • Ability to work under pressure while maintaining attention to detail.
  • Varied physical activities including sitting, standing, and walking.
Candidate Profile
  • Work Ethic: Demonstrates a strong commitment to hard work and excellence.
  • Attitude: Maintains a positive outlook and approach to challenges.
  • Time Management: Effectively prioritizes tasks to meet deadlines.
  • Client Focus: Prioritizes customer satisfaction and service quality.
  • Interpersonal Skills: Exhibits strong communication abilities and teamwork.
Experience Requirements

Minimum of 1 year to less than 2 years of relevant experience in a customer service management role.

This is a permanent position with a standard work schedule of 40 hours per week.



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