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Shift Leader

2 months ago

Surrey, British Columbia, Canada Century Group Full time

About Century Group

Century Group is a dynamic and innovative company that operates a diverse range of businesses, including hospitality, real estate, and more. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and employees.

Job Summary

We are seeking a highly skilled and experienced Shift Leader to join our team at Combine Cafe & Bar, a vibrant dining experience located in the heart of Surrey's City Centre. As a Shift Leader, you will be responsible for leading our Front of House operations, including training, inventory, scheduling, and supervision of all Front of House staff.

Key Responsibilities

  • Ensure that excellent levels of service are being delivered to our guests during service.
  • Ensure that all equipment used is in safe working order, checked regularly, and any faults are reported to management.
  • Action guest concerns and compliments by praising staff and resolving complaints in a timely manner.
  • Comply with all Century Group's policies and procedures and rules and regulations.
  • Shift management in support of the management team.
  • Running food and performing table-side service during busy periods to support your serving team.
  • Assist the Restaurant Manager, Cafe Manager, or Assistant Manager with all aspects of restaurant operations.
  • Other duties as required.
  • Ensure adherence to food safety regulations, hygiene, and cleanliness as per Provincial and local standards.
  • Perform monthly inventory in a timely manner with price extensions.
  • Accountable and responsible for labor forecasting and scheduling based on business levels.
  • Ensure that FOH labor cost is on the line to the budget.
  • Ensure that proper closing procedures are followed.
  • Ensure that fire plan knowledge and WHMIS training is kept up to date.
  • Comply with WCB rules and regulations and maintain awareness of any/all other relevant laws and statutes.
  • Perform other duties as assigned and directed by Restaurant Manager/Cafe Manager.

Requirements

  • High school diploma
  • Minimum five years supervisory experience in a full-service restaurant and bar
  • Eligible to work in Canada

Skills and Abilities

  • Superior communication skills, including the ability to retain, coach, mentor, and develop staff
  • Ability to work with others in a fast-paced customer service-oriented environment
  • Strong organizational and time management skills, with the ability to multi-task and coordinate multiple functions and activities
  • Ability to effectively use business software
  • Must be able to lift 50 pounds
  • Must be able to work evenings and weekends as business dictates