Customer Service Representative

2 weeks ago


Langley, Canada Spence Diamonds Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, promoting our products, and ensuring the accuracy of our store operations.

Key Responsibilities
  • Customer Service: Greet every customer in a friendly manner and provide extraordinary customer service, offering sales support to our sales teams during busy periods and taking customers through our showroom experience.
  • Product Knowledge: Inspect and process incoming jewelry repairs, follow up with customers via phone or email regarding their repair orders, and complete quality checks to ensure that customers have a great experience.
  • Store Operations: Assist in coordinating the showroom appearance, merchandising, and store tidiness, as well as cash handling and end-of-day processing.
Requirements
  • Customer Service Skills: Excellent customer relationship skills, strong problem-solving and conflict resolution abilities, and excellent verbal and written communication skills.
  • Experience: At least one year of experience working in a customer service environment, with a minimum of three days of availability per week, including at least one weekend day.
  • Technical Skills: Proficiency in using a computer and willingness to learn new technology and software.
What We Offer
  • Competitive Compensation: $17.60 per hour
  • Opportunities for Growth: Continuous on-the-job training, support, and mentorship, as well as opportunities to grow within the company.


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