Customer Service Representative

6 months ago


Langley, Canada Alliance Group & Staffing Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a **Customer Service Representative**. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position located in **Langley, BC**

**Duties**:

- Provide accurate information and assistance regarding products, services, and order status
- Resolve customer complaints or issues in a professional and timely manner
- Process orders, returns, and exchanges
- Maintain customer records and update information as needed
- Conduct data entry tasks to ensure accurate record keeping
- Assist with sales inquiries and provide product recommendations
- Collaborate with other team members to ensure customer satisfaction

**Qualifications**:

- Fluent in English (written and verbal)
- Previous experience in customer service or related field preferred
- Excellent phone etiquette and communication skills
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus

**Benefits**:

- Competitive salary based on experience
- Opportunities for career advancement within the company

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$19.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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