Customer Service Representative

2 days ago


Langley, Canada Gold's Gym - British Columbia Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Gold\u0027s Gym British Columbia. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our club.

Key Responsibilities
  • Provide prompt and professional assistance to members and guests, addressing their inquiries and concerns in a timely and courteous manner.
  • Monitor member check-ins to identify delinquent accounts and take necessary actions to resolve any issues.
  • Ensure that guests and appointments are directed to the appropriate employee or department in a prompt and professional manner.
  • Promote club events, group fitness classes, and other in-club activities to members and guests.
  • Process point of sale items, such as retail and concession sales, and maintain accurate records.
  • Check in all members and guests using the proper registration procedures.
  • Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.
Requirements
  • Customer service driven with an enthusiastic attitude.
  • Committed to delivering exceptional customer service and promoting client loyalty.
  • Positive attitude and outstanding, adaptive communication skills.
  • High school diploma required.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
  • Knowledge of cash transaction processing procedures.
  • Available to work evenings and weekends.
What We Offer
  • Positive, rewarding, and collaborative team environment.
  • Competitive compensation.
  • Complimentary club membership.
  • Discount on Gold\u0027s Gym products and services.
", "lang_code": "en"}

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