Retail Operations Supervisor

4 weeks ago


Elora, Ontario, Canada 2819443 Ontario Inc Full time
Position Overview

The Retail Operations Supervisor is responsible for overseeing daily store activities and ensuring a high level of customer satisfaction. This role involves managing staff, coordinating sales efforts, and maintaining operational efficiency.

Key Responsibilities
  • Staff Management: Supervise and guide team members, including apprentices and sales associates.
  • Task Delegation: Assign specific duties to sales personnel to optimize performance.
  • Merchandise Returns: Authorize and manage the return process for products.
  • Scheduling: Create and manage work schedules for staff to ensure adequate coverage.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and inventory shortages effectively.
  • Inventory Management: Organize and maintain stock levels to ensure product availability.
  • Creative Design: Assist in designing store layouts, visual displays, and promotional materials.
Security and Safety

Must be bondable to ensure the security of store assets.

Work Environment

This position requires working in a fast-paced environment with a strong emphasis on attention to detail.

Personal Attributes
  • Client Focus: Demonstrate a commitment to customer service.
  • Team Collaboration: Work effectively as part of a team.
Experience Requirements

Minimum of 7 months to less than 1 year of relevant experience is required. This is a permanent position with a work schedule of 30 hours per week.



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