Service Coordinator

4 weeks ago


Nanaimo, British Columbia, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Service Coordinator to join our team in Nanaimo. As a key member of our team, you will be responsible for providing exceptional customer service, prioritizing maintenance requests, and collaborating with our technical team to ensure seamless delivery of mobility devices and services.

Key Responsibilities
  • Provide customer service support to clients in-store and over the phone, including retail sales, phone support, quote, and order entry.
  • Analyze and verify the accuracy of orders.
  • Ensure a high level of customer satisfaction and maintain an excellent standard of service.
  • Act as a point of escalation and conflict management when needed.
  • Provide clerical and administrative support.
  • Work with our Navision software to manage shipping and receiving of goods and mobility equipment.
  • Field dozens of repair and maintenance requests a day via email and telephone, prioritizing requests, assigning technicians, and collaborating closely with the team to translate client needs.
Requirements
  • Experience in a fast-paced office management or customer coordination role, with a minimum of 2 years of experience.
  • Technical skills, including Microsoft Excel, and exposure to Navision and Jobber.
  • Excellent communication and interpersonal skills, with the ability to work patiently with clients and provide feedback.
  • Empathy and the ability to navigate any situation in a friendly, professional, and compassionate manner.
  • Ability to lift up to 50 pounds and have a valid driver's license and clean driving record.
Why Join Us?

At Motion, we're committed to making a positive impact in people's lives. We're a company that values compassion, expertise, and kindness. If you're passionate about delivering exceptional customer service and making a difference in your community, we'd love to hear from you.


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