Customer Requirements Manager

6 days ago

Kingsville, Ontario, Canada Mastronardi Produce Limited Full time
Job Title: Manager Customer Requirements and Complaints

Mastronardi Produce Limited is seeking a highly skilled and experienced professional to join our Food Safety team as a Manager Customer Requirements and Complaints. This role will be responsible for providing Food Safety and Quality documentation and information to support various requests from Sales and customers.

Key Responsibilities:
  • Work with various departments to oversee the provision of requested documentation, forms, certificates, and other information requested from customers, growers, regulatory agencies, and others.
  • Provide answers to customers on Food Safety and Quality related issues, working with the team to gather the required information or answers and respond and address.
  • Maintain compliance with customers' websites, ensuring the data is accurate and current.
  • Oversee the completion and root cause analysis for food safety and quality complaints, providing adequate detail and information for the issues to be resolved.
  • Work with the customer complaint call center to ensure issues are being recorded and addressed properly.
  • Coordinate customer-specific audits and facility visits related to Food Safety (Wendy's, A&W, etc.).
  • Support marketing and sales on customer-related product samples.
  • Support Sales, Executive Management, and others as needed.
  • Maintain confidentiality of all proprietary information.
Requirements:
  • A bachelor's degree in food science or a science-related discipline is preferred.
  • A minimum of 5-7 years' experience in a lead/supervisory role in the Food sector.
  • Experience working in the produce industry supporting retail and food service customers.
  • Training and understanding of food safety and organic requirements.
  • Ability to effectively follow-up and manage multiple projects with strong personal time-management skills and effectively manage associated stress.
  • Proficiency in the use of English language with the ability to communicate effectively and professionally.
  • Ability to work independently, with minimum supervision, and take ownership of the job.
  • Ability to work with a high degree of professionalism and personal integrity.
  • Strong organizational, analytic, and critical thinking skills.
  • Highly proficient in computer-use skills, MS office, and various software programs, including web-based platforms.
Working Conditions:

The normal office environment is varied with exposure to a refrigerated warehouse, where the temperature averages 50 degrees Fahrenheit. The background noise approaches 70 decibels. Must be capable of lifting 25 lbs. Limited overnight travel may be required.

Mastronardi Produce Limited has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.

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