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Customer Requirements Manager

2 months ago

Kingsville, Ontario, Canada Mastronardi Produce Full time
Job Title: Customer Requirements Manager

Mastronardi Produce is a leading greenhouse vegetable company in North America, and we're seeking a Customer Requirements Manager to join our Food Safety team. This role will be responsible for providing Food Safety and Quality documentation and information to support various requests from Sales and customers.

Key Responsibilities:
  • Work with various departments to oversee the provision of requested documentation, forms, certificates, and other information requested from customers, growers, regulatory agencies, and others.
  • Provide answers to customers on Food Safety and Quality related issues, working with the team to gather required information or answers and respond and address.
  • Maintain compliance with customers' websites, ensuring data is accurate and current.
  • Oversee the completion and root cause analysis for food safety and quality complaints, providing adequate detail and information for the issues to be resolved.
  • Work with the customer complaint call center to ensure issues are being recorded and addressed properly.
  • Coordinate customer-specific audits and facility visits related to Food Safety.
  • Support marketing and sales on customer-related product samples.
  • Support Sales, Executive Management, and others as needed.
  • Maintain confidentiality of all proprietary information.
  • Be available after hours to address emergencies and technical issues for a 24/7 distribution operation.
Requirements:
  • A bachelor's degree in food science or a science-related discipline is preferred.
  • A minimum of 5-7 years' experience in a lead/supervisory role in the Food sector.
  • Experience working in the produce industry supporting retail and food service customers.
What We Offer:
  • A dynamic and innovative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Mastronardi Produce is an equal opportunities employer and welcomes applications from diverse candidates. If you require accommodation due to a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.