Application Specialist

5 days ago

Toronto, Ontario, Canada University Health Network Full time

Job Summary

The University Health Network (UHN) is seeking a highly skilled Application Specialist to join its Digital Software Services team. As an essential member of the team, the successful candidate will play a crucial role in bridging the gap between business needs and technology delivery, specifically within the Laboratory Information Systems (LIS) department.

Key Responsibilities

  • Provide day-to-day support for various clinical and business applications, including resolution of complex and escalated issues.
  • Assist end-users, including on-call support, to resolve application-related problems.
  • Facilitate the development and maintenance of in-house projects, training programs, manuals, and documentation.
  • Perform/coordinate various testing types for new releases and changes.
  • Participate in the design, development, testing, validation, and maintenance of LIS systems and related upstream and downstream systems.
  • Maintain servers and databases for supported systems as appropriate.
  • Utilize expert knowledge of applications and query language to generate queries and reports for data monitoring by management and clinical staff.
  • Assist with system workflow issues and guide the implementation of requested changes.
  • Collaborate with Manager, Team Leads, and co-workers to ensure exceptional customer service.
  • Resolve process and system issues with all levels of management to ensure efficient operation.
  • Communicate with external software vendors to maintain ongoing business and functional requirements.
  • Contribute to the development and improvement of policies and procedures.
  • Create training materials and other documents to enhance application support.
  • Provide end-user training and attend/facilitate established end-user meetings.
  • Document system problems and resolutions for future reference.
  • Maintain technical and procedural documentation, including diagrams.
  • Participate in an on-call roster for support coverage.

Requirements

  • Undergraduate Degree required in Computer Science, Math, Health Informatics or related field or demonstrated mastery of the relevant material.
  • Completion of Medical Laboratory Technologist Diploma program or equivalent is preferred.
  • Certification in Epic Beaker required.
  • Additional certification in other Epic modules welcome: Beacon, ASAP, HIM, MyChart, Resolute Hospital Billing/Claims, Ambulatory EMR, Kaleidoscope, Inpatient EMR-Orders, Bugsy, Inpatient EMR-ClinDoc, Mental Health/Rehab, ESCA-EUD, OpTime.
  • Current registration with the College of Medical Laboratory Technologists (CMLTO) preferred.
  • 2-3 years industry experience in 2nd level application support required.
  • 1-2 years experience as a Medical Laboratory Technologist preferred.
  • Working knowledge of HL7 standards and interfaces; or some other recognized industry standard an asset.
  • Knowledge and understanding of relational database management and schemes.
  • Experience working with: Databases- Oracle, MS SQL Operating System: Windows 2016/2019/2022 server.
  • Advanced skills using software tools such as Visio, Microsoft Project, Excel, Word and SharePoint and other tools as necessary.
  • Understanding of key IT concepts and components (networks, storage devices, OS, information retrieval, data warehousing, applications, firewalls etc.) and their inter-relationships.
  • Proven, in-depth analytical and problem-solving skills with the ability to systematically analyze incidents/problems, identify root cause, draw logical conclusions and determine/recommend practical courses of action.
  • Must have knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
  • Experience with clinical systems – clinical processes, nomenclature etc.
  • Experience with one or more clinical/business applications in a large healthcare organization required.
  • Experience in a health-care environment and strong understanding of the healthcare system and hospital sector preferred.
  • Previous project/systems implementation experience.
  • Excellent verbal and written communication and follow-up skills.
  • The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
  • The ability to communicate effectively with project leadership and subject matter experts.
  • Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve and prioritize in a high-pressure environment.
  • The ability and interest to learn and apply new technologies.

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