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Equipment and Applications Specialist
2 months ago
Job Summary:
Roche is seeking a highly skilled Equipment and Applications Specialist to join our team. As a Field Application Specialist, you will provide after-sales support to customers by offering troubleshooting assistance, technical product information, operator training, and other application-related work.
Key Responsibilities:
- Deliver high-quality application support through active listening and effective communication.
- Serve as an applications consultant, guiding operators throughout the customer journey.
- Conduct product demonstrations and training to ensure a positive user experience.
- Collaborate with the installations team to optimize workflow and correlation processes.
- Maintain and develop customer-facing documentation for support and training purposes.
Requirements:
- Diploma or college degree in a related field.
- 7+ years of experience working in a laboratory environment.
- Skilled at relationship building.
About Roche:
At Roche, we are a research-focused healthcare group with over 100,000 people across 100 countries. We are committed to innovation, curiosity, and diversity. As a condition of employment, all new employees who work in Canada must be fully vaccinated against COVID-19.
