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Head of Business Excellence and Analytics

2 months ago


Oakville, Ontario, Canada Njoyn Full time $126,723 - $158,403

Reporting to the Associate Vice President and Chief Human Resources and Facilities Officer (AVP), the Head of Business Excellence and Analytics is accountable for the strategic oversight, development, execution, and sustainability of Human Resources (HR) information systems, analytics, business processes, and management frameworks. This position supervises the HRIS team and resources dedicated to business intelligence, process enhancement, quality management, business planning, and operational excellence in alignment with departmental and organizational objectives. The Head collaborates with other HR leaders to improve the efficiency, effectiveness, and quality of HR business processes, advance technology utilization, and establish HR metrics and analytics to facilitate data-driven decision-making, benchmarking, and performance assessment.

The incumbent directs transformative HR initiatives and change projects with a corporate-wide impact to support the organization in achieving its vision and long-term strategic objectives. The Head also spearheads the design, implementation, and operation of a Quality Management System (QMS) for HR in accordance with applicable best practices (such as ISO) standards, including the development of associated manuals, processes, procedures, continuous improvement, and review.

Key Responsibilities

  • Providing senior leadership and strategic guidance along with expert advice to all reporting teams.
  • Creating and delivering HR metrics and analytics to enable data-driven decision-making and support leaders across the organization regarding HR systems, business intelligence, and analytics.
  • Developing business process maps and leading process enhancement initiatives. Creating and maintaining dashboards, reports, and analytics tools to provide insights into HR trends and performance utilizing corporate systems and BI tools.
  • Establishing, implementing, and continuously improving the Quality Management System (QMS) and compliance governance processes in accordance with industry standards to meet evolving business and quality compliance needs.
  • Identifying potential risks associated with quality or regulatory requirements; developing and implementing solutions; verifying proper implementation and effectiveness. Planning, organizing, leading, and monitoring quality and compliance activities across HR. Evaluating and analyzing Key Performance Indicator (KPI) data and identifying trends for improvement.
  • Providing strategic direction, long-range planning, and operational leadership for the responsible portfolios; planning, organizing, and directing portfolio services, activities, and systems to assist the organization in achieving operational effectiveness and strategic initiatives; building, leading, and empowering a management team to deliver high-level service to all client groups.
  • Optimizing the subject matter expertise of direct reports to create integrated and innovative processes to achieve functional goals. Accountable for overseeing the operational budget of the portfolio and financial resources by planning, developing, and monitoring fiscal resources.
  • Collaborating as a key member of the HR Senior Leadership Team to create and execute an effective overall business plan, benchmarking program, and service delivery model for the Human Resources function.
  • Identifying optimal strategies for meeting business needs and developing business and project plans to address priorities.
  • Working with business and academic units to develop and implement strategic goals.
  • Performing other duties as assigned.

About You

You are a self-directed natural leader with a highly collaborative spirit, which, combined with your keen interpersonal and communication skills , empowers you to build positive and collaborative relationships and foster a positive organizational culture.

You possess a solid understanding of project management and change management principles and tools, with the ability to multi-task, prioritize , balance, and manage multiple complex and competing demands.

You have exceptional analysis, presentation , and influencing skills, with the ability to influence at all levels and obtain buy-in when diverse needs and competing priorities exist, and can clearly communicate complex information verbally and in writing across multiple levels.

You have the skills and knowledge to work with an increasingly diverse population and a proven commitment to anti-oppression, equity, and inclusion.

You enjoy balancing various tasks, staying organized , and planning , with the ability to integrate multiple streams of information, prioritize , and track multiple projects to meet a demanding workload and ensure smooth operations.

The successful candidate will also possess the following qualifications:

  • 4-year Bachelor's degree in business administration, Information Systems, Human Resources, or a related field. A Master's degree is preferred. (equivalencies to be considered)
  • Certified HR Professional or Leader designation (CHRP or CHRL)
  • 9 years of progressive HR experience, including 4 years in a leadership capacity with HR projects or functions
  • Experience managing multiple projects or initiatives concurrently – including mid-large scale with multiple stakeholders
  • Solid technical knowledge and experience in portfolio areas: HRIS, quality management, business intelligence, general HR
  • Knowledge of current HR technology trends, regulations, and processes in portfolio areas
  • Highly developed leadership experience in formulating and implementing strategic initiatives in portfolio areas: employee and organizational development and talent acquisition
  • Experience at a senior level in program planning/implementation, and in developing and implementing organization-wide policies and procedures
  • Previous experience in a post-secondary or public sector setting and unionized environment preferred

About Us

Every member of the Njoyn community is passionate about the transformational role we play in people's lives. Our strategic plan charts a path towards a groundbreaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we're making meaningful strides towards developing an equitable and inclusive community.

Njoyn values the diverse and intersectional identities of its students, faculty, and staff. We regard equity and diversity as integral to academic excellence and are committed to accessibility for all employees. We seek applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women, and/or 2SLGBTQ+.

Njoyn will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of the interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.