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    Toronto, Ontario, Canada Paladin Security Full time

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    4 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

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Security Operations Centre Guard

2 months ago

Toronto, Ontario, Canada Paladin Security Full time
Job Description

**Job Title:** Security Operations Centre Guard

**Job Summary:** We are seeking a highly skilled and experienced Security Operations Centre Guard to join our team at Paladin Security. The successful candidate will be responsible for monitoring and operating all systems in the Security Operations Centre, ensuring the safety and security of our clients and their properties.

Key Responsibilities:
  • Monitor and operate all systems in the Security Operations Centre, including communication systems, CCTV, access control, fire panels, and security records.
  • Provide clear and concise communication to security staff and ensure that all security guards adhere to procedures.
  • Record all information in a detailed and factual manner, including incident reports and communication logs.
  • Follow communication guidelines issued by the client, including prompt notification of incidents and using correct notification groups.
  • Be familiar with all company Standard Operating Procedures and Emergency Procedures.
  • Have strong communication and customer service skills, with the ability to work in a fast-paced and dynamic environment.
  • Write detailed, factual, and concise incident reports for all incidents.
Technical Skills:
  • Good working knowledge of MS Word, Excel, PowerPoint, and Microsoft Outlook.
  • Knowledge of security technology, including CCTV, access control, fire alarm, intrusion, and incident management systems.
  • Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.
Interpersonal Skills:
  • Excellent written and verbal communication skills.
  • Strong command of the English language.
  • Strong analytical, problem-solving, and decision-making skills.
  • Strong organizational, prioritization, and time management skills.
  • Ability to work in a challenging, fast-paced, multi-tasked environment.
  • Flexible and adaptable in dealing with a diversity of situations and people.
  • Ability to work efficiently under stress.
  • Team player.
Functional Responsibilities:A. Operational Management:
  • Provide ongoing support to supervisors and site supervisors as required.
  • Maintain positive and constructive relationships with clients and external stakeholders by providing timely and accurate support as required.
  • Assist the shift supervisor to review security incident reports.
  • Ensure staff are dispatched to calls for service and security-related incidents and ensure the situation is monitored by CCTV.
  • Record all relevant details in the Communication and Dispatch Log (CDL).
B. Personnel and Staffing:
  • Provide support to the security shift supervisor and assist security personnel with daily security duties as assigned or required.
  • Assist security personnel with day-to-day staff duties and ensure all standard operating policies and procedures are being met as required.
  • Ensure the proper amount of staff respond to high-risk incidents such as irate/emotionally disturbed people, medical situations, and emergencies.
  • Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones.
C. Site-Specific Duties:
  • Inform the shift supervisor of all issues that may have an impact on the security services or staff performance.
  • Provide recommendations to supervisors.
  • Save all security documents in the proper folders and ensure the folders are organized.
  • Maintain and update email groups when necessary.
  • Check all equipment in the SOC to ensure everything is powered on and functional.
  • Report all system issues to the client.
  • Ensure the SOC is kept clean and free of clutter.
  • Learn and follow all procedures in the Standing Orders.
  • Ensure emergency response procedures are being followed.
  • Have the Emergency Response Checklists readily available.
  • Have the Emergency Action Plan readily available.
  • Ensure all staff receive clear and detailed information while responding to incidents.
  • Ensure all workstations are sanitized on a daily basis.
  • Ensure all binders are organized and in the proper order.
  • Ensure all handwritten logs are legible and contain all necessary information.
  • Review all CDL logs on a daily basis to ensure they contain relevant and accurate information without any gaps.
  • Ensure the proper CCTV layouts are visible.
  • Ensure all SOC equipment is in the designated area and not moved around.

Certification Requirements:

  • COVID Double Vaccinated
  • 3 years of security experience
  • Minimum 1 Year of Dispatch or Scheduling Experience
  • Minimum 1 year of Security Supervisory Experience
  • CPO Certification
  • Police Foundations Diploma / Law and Justice Studies Degree
  • A Valid Ontario Security Guard Licence
  • Standard First Aid, CPR Level C
  • Valid Ontario Security License