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Security Operations Centre Guard

4 weeks ago

Toronto, Ontario, Canada Paladin Security Full time
Job Title: Security Operations Centre Guard

Job Summary:
We are seeking a highly skilled and experienced Security Operations Centre Guard to join our team at Paladin Security. As a Security Operations Centre Guard, you will be responsible for monitoring and operating all systems in the Security Operations Centre, including communication systems, CCTV, access control, and security records. You will also be expected to maintain a positive relationship with Brookfield representatives and their guests, and assist the Shift Supervisor in ensuring that all security guards adhere to procedures.

Key Responsibilities:
Monitor and operate all systems in the Security Operations Centre
Maintain a positive relationship with Brookfield representatives and their guests
Assist the Shift Supervisor in ensuring that all security guards adhere to procedures
Ensure staff are following the assigned patrol schedule
Provide clear and concise communication to security staff
Record all information in a detailed and factual manner
Follow communication guidelines issued by the client
Be familiar with all Brookfield Standard Operating Procedures and Emergency Procedures
Have very strong communication and customer service skills
Write detailed, factual, and concise incident reports for all incidents

Technical Skills:
Good working knowledge of MS Word, Excel, PowerPoint, and Microsoft Outlook
Knowledge of security technology, including CCTV, access control, fire alarm, intrusion, and incident management systems
CCURE is an asset

Interpersonal Skills:
Excellent written and verbal communication skills
Strong command of the English language
Strong analytical, problem-solving, and decision-making skills
Strong organizational, prioritization, and time management skills
Ability to work in a challenging, fast-paced, multi-tasked environment
Flexible and adaptable in dealing with a diversity of situations and people
Ability to work efficiently under stress
Team player

Functional Responsibilities:
Provide ongoing support to the Supervisors and Site Supervisor as required
Maintain positive and constructive relationships with Brookfield staff and external clients
Assist the Shift Supervisor to review security incident reports
Ensure staff are dispatched to calls for service and security-related incidents
Record all relevant details in the Communication and Dispatch Log (CDL)

Prerequisites:
Valid Security Guard License for the province of Ontario
Valid First Aid & CPR - Level C certification
English (oral and written) fluency is a must
French (oral and written) fluency is considered an asset
Previous experience in security, by-law, parking enforcement is considered an asset
Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training

Why Choose Paladin?
Opportunities for advancement and growth
Unionized benefits, including Education Allowance & Pension Plan
Free Uniforms
Security license reimbursement
Dry cleaning & hemming/tailoring allowance
Paid vacation & sick days
Additional perks