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Customer Service Liaison
2 months ago
We are seeking a highly skilled and experienced Customer Service Liaison to join our team at OPAL Corporate Connections. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers, ensuring their needs are met and exceeded.
Key Responsibilities- Client Communication: Serve as the primary point of contact for clients and customers, responding to inquiries and resolving issues in a timely and professional manner.
- Order Management: Process quotes, orders, and client inquiries with accuracy and efficiency, ensuring seamless delivery of products and services.
- Relationship Building: Foster strong relationships with clients and customers, providing prompt and friendly service to build loyalty and trust.
- Team Collaboration: Work closely with internal teams and departments to address client issues and resolve problems efficiently.
- Technical Support: Provide customers with technical advice and solutions based on product offerings, ensuring they have the necessary information to make informed decisions.
- Quality Assurance: Maintain and improve quality results by following standards and recommending improved policies and procedures.
- Data Management: Manage and organize client and customer data, updating account information as needed.
- Reporting: Prepare and distribute monthly sales reports to relevant parties, providing valuable insights into business performance.
- Administrative Support: Provide administrative support to management as needed, contributing to special projects and tasks.
- Communication Skills: Excellent communication skills in English, with the ability to articulate complex ideas and concepts.
- Education: University degree in technology or commerce, with a strong foundation in business principles and practices.
- Technical Skills: Experience working with QuickBooks and Microsoft Excel, with a strong understanding of data analysis and reporting.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with clients, customers, and colleagues.
- Adaptability: Ability to multitask and adapt to changing priorities and deadlines.
- Industry Experience: Experience working in a B2B environment, with a strong understanding of business operations and practices.
- Language Skills: Proficiency in Spanish, German, and/or French is an asset, but not required.
- Performance Bonuses: Opportunities for performance bonuses, recognizing outstanding contributions to the team and company.
- Professional Development: Opportunities for growth and development, with training and support to help you succeed in your role.
- Work-Life Balance: Three weeks of paid vacation, allowing you to recharge and maintain a healthy work-life balance.
