Customer Service Liaison

3 weeks ago


Oakville, Ontario, Canada Peerless Talent Full time
Customer Service Representative

We are seeking an experienced and energetic Customer Service Representative to join our rapidly growing organization. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
  • Supporting all service requirements of assigned customers to exceed expectations;
  • Identifying the service requirements and information required for each customer shipment;
  • Entering all relevant shipment data and information into the Transportation Management System (TMS);
  • Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the customer are correctly entered in TMS;
  • Problem-solving customer-specific issues from the point of order placement through to completion;
  • Updating customers with shipment status updates as required;
  • Proactively communicating any service issues or delays to customers;
  • Maintaining the highest level of professionalism when dealing with any customers.
Requirements:
  • Minimum 2 years of proven experience in freight brokerage/3PL with a desire to grow professionally;
  • Strong organizational and time management skills;
  • Ability to prioritize and multitask in a fast-paced environment;
  • Energetic, hardworking, and detail-oriented;
  • Proven ability to work independently and in a collaborative/team environment;
  • Excellent communication and negotiation skills (both verbal & written).
Why Join Our Team?

We are a profitable 33-year-old company backed by a motivated private equity firm. We have the audacious goal to grow from $500M to $2B over the next 5 years through organic growth and acquisition. We're driven by a solid foundation and favorable market conditions.



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