Community Liaison

1 month ago

Oakville, Ontario, Canada Mattamy Homes Corporation Full time
Job Title: Community Coordinator - Warranty

Location: Oakville, Ontario – on site 5 days/week

Company: Mattamy Homes Canada

Department: Warranty, GTA Urban Division

Employment Type: Full-Time

Reports to: Warranty Manager

Job Summary:

We are seeking a highly organized and customer-focused Community Coordinator - Warranty to join our team at Mattamy Homes Canada. As a key member of our Warranty team, you will provide exceptional customer service to homeowners, trade partners, and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.

Key Responsibilities:

  • Respond to and distribute all incoming communications to the appropriate individual on a daily basis.
  • Coordinate and schedule warranty visits, ensuring timely completion and homeowner satisfaction.
  • Update homeowners on outstanding work and explain maintenance and warranty coverage.
  • Provide exceptional customer service via phone, email, and in-person, resolving homeowner inquiries and emergencies promptly.
  • Prepare and monitor reports for review by the Warranty Management team.
  • Maintain accurate records of warranty service requests in JD Edwards systems.
  • Coordinate service orders with trades, ensuring sign-offs and follow-up on work orders.
  • Prepare and maintain logs for purchase orders and back charge notices.
  • Assist Warranty Management with written correspondence to homeowners.
  • Maintain office supplies and organize office files.
  • Collect and process timesheets, preparing payroll submissions to head office.

Requirements:

  • Degree and/or Diploma in Administration.
  • Minimum 2 years of office administration experience in a high-volume or fast-paced environment.
  • Experience in conflict resolution in a customer service environment.
  • Strong computer skills in Microsoft Office, particularly Word, Excel, and Outlook.
  • Excellent organizational and multitasking skills, with the ability to meet deadlines in a fast-paced work environment.
  • Exceptional interpersonal and customer service skills, with the ability to effectively communicate with the public and homeowners.
  • Excellent communication skills – both verbal and written.
  • Ability to maintain a positive and proactive attitude while handling stress and multiple demands.
  • Self-motivated, with the ability to work well in a close-knit team-oriented environment.

Bonus Points:

  • Knowledge of JD Edwards.
  • Experience with new home warranty and service or other relevant experience in the residential building industry.

About Us:

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. We help over 8,000 families realize their dream of home ownership each year.

Why Work with Us:

We value diversity and inclusion, and we're passionate about creating a workplace where everyone can thrive. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Accommodation:

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspect of the selection process, please notify us on your application, and we will work with you to meet your needs.

How to Apply:

Qualified applicants will be contacted directly by the Talent Acquisition team.

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