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Change Management and Communication Specialist

3 months ago

Burnaby, British Columbia, Canada CB Canada Full time

Change and Communications Analyst

CB Canada is currently seeking a skilled Change and Communications Analyst to support our initiatives.

Key Responsibilities:

The Change and Communications Analyst will be responsible for delivering essential services to facilitate the transition to Microsoft Exchange Online, Teams, and other Cloud Services projects:

  • Implement a structured approach and coordinate change management efforts,
  • Utilize change management methodologies, processes, and tools to strategize and enhance the adoption of project-related changes,
  • Conduct impact assessments, evaluate change effects and readiness, and assist key stakeholders,
  • Collaborate with Cloud Services Leadership and relevant teams to identify, analyze, and prepare risk mitigation strategies,
  • Establish and maintain communication channels, activities, and feedback mechanisms with stakeholders,
  • Support Cloud Services initiatives through effective communication and adoption strategies,
  • Create processes to collect and share key project milestones, achievements, and updates,
  • Identify and manage anticipated resistance in collaboration with the Change Lead,
  • Develop an engagement strategy, plan, and schedule to facilitate application training and deployment activities,
  • Work with IMITS Communications, Business & Clinical Working Groups, governance, and site sponsors to design, develop, deliver, and manage key communications,
  • Provide input, document requirements, and assist in the design and delivery of training programs, and
  • Support the Cloud Services team.

Additional Responsibilities:

  • Prepare reports, briefing notes, and other documentation for senior management and governance groups,
  • Lead and develop use cases, as well as design, develop, and implement new processes, systems, and enhancements,
  • Conduct business, clinical, and technical analysis, process re-engineering activities, and identify gaps, risks, and opportunities,
  • Facilitate meetings, including preparing agendas, minutes, and other materials,
  • Create presentation and training materials, status reports, and perform related administrative tasks, and
  • Other duties as assigned.

Core Deliverables:

  • A documented transition plan for the change and communications framework,
  • Communications and Change Management plans as needed,
  • Stakeholder analysis and engagement plan,
  • Channels for communications and stakeholder feedback,
  • Communication and Engagement toolkits,
  • Training materials to support the transition, and
  • Documentation processes, workflows, policies, and procedures.

Mandatory Skills:

  • 4+ years of experience with large-scale IT projects
  • 2+ years of experience within a Canadian Health Authority
  • Knowledge of change management principles, methodologies, and tools
  • Proven ability to support technology adoption through change management methodologies, communication, and education
  • Experience in developing cross-disciplinary communication materials and tools
  • Strong background in creating and implementing clinical and business change management strategies and communication plans
  • Exceptional interpersonal, communication, presentation, and business writing skills
  • Excellent active listening abilities
  • Capability to clearly convey messages to diverse audiences
  • Ability to build and maintain strong relationships
  • Influential in guiding others toward a common vision or goal
  • Adaptable and flexible in ambiguous situations
  • Organized with a natural inclination for strategic planning
  • Problem-solving and root-cause identification skills
  • Able to work effectively at all organizational levels
  • Team player with collaborative working skills
  • Strong business acumen and understanding of organizational challenges
  • Experience with large-scale organizational change initiatives
  • Proficient in MS Office tools (Word, Excel, PowerPoint, Project)

Desirable Skills:

  • 2+ years of experience within BC Health Authorities
  • Prosci Certified Change Practitioner designation (or equivalent) preferred
  • Degree/Diploma in Communications, Business Administration, or related field
  • Familiarity with Project Management methodologies and tools
  • Experience in migrating on-premise Microsoft services to Microsoft 365 cloud services
  • Knowledge of hospital/clinical systems, care delivery processes, and clinical roles, preferably within the Canadian Health Authorities environment
  • Experience with SharePoint site administration

References:

  • References will be requested and verified for all past BC Health Authority experience.