Change and Communications Specialist

3 weeks ago

Burnaby, British Columbia, Canada CB Canada Full time
Job Title: Change and Communications Analyst

CB Canada is seeking a Change and Communications Analyst to support the transition to Microsoft Exchange Online, Teams, and other Cloud Services projects.

Key Responsibilities:

  • Apply a structured methodology and coordinate change management activities to ensure a smooth transition.
  • Leverage change management principles, methodologies, and tools to strategize and support adoption of the changes required by the project.
  • Conduct impact analyses, assess change impacts and readiness, and support key stakeholders in their understanding of the changes.
  • Work with Cloud Services Leadership and all relevant stakeholder teams to identify, analyze, and prepare risk mitigation tactics.
  • Develop and support communication channels, activities, and feedback with stakeholders, including the maintenance of Cloud Services POD page and Teams inbox.
  • Support Cloud Services initiatives with communication and adoption strategies, and create processes to gather and disseminate key project milestones, achievements, and updates.
  • Identify and manage anticipated and persistent resistance with the Change Lead, and develop an engagement strategy, plan, and schedule to support application training and deployment activities.
  • Liaise with IMITS Communications, Business & Clinical Working Groups, governance, and site sponsors to design, develop, deliver, and manage key communications.
  • Provide input, document requirements, and support the design and delivery of training programs and efforts, and support the Cloud Services team.

Other Responsibilities:

  • Draft reports, briefing notes, and other supporting documentation for senior management and governance working groups.
  • Lead, inform, and develop use cases, as well as design, develop, and implement new processes, systems, and enhancements.
  • Oversee and complete business/clinical/technical analysis and process re-engineering activities, as well as identifying gaps, risks, and opportunities.
  • Facilitate meetings, inclusive of agenda, minutes, and other meeting materials.
  • Produce presentation and training materials, status reports, etc., and other related administrative tasks.

Core Deliverables:

  • A documented transition plan for change and communications framework, including all supportive written materials.
  • Communications and Change Management plans as required.
  • Stakeholder analysis and engagement plan.
  • Communications and Stakeholder feedback channels.
  • Communication and Engagement toolkits.
  • Training Materials to support transition.
  • Documentation processes, workflows, policies, and procedures.

Requirements:

  • 4+ years of experience with large complex IT projects.
  • 2+ years of experience within a Canadian Health Authority.
  • Experience with and knowledge of change management principles, methodologies, and tools.
  • Demonstrated ability to support technology adoption through change management methodologies, communication, and education.
  • Demonstrated ability to develop cross-disciplinary communication materials and tools.
  • Strong demonstrated experience in developing and implementing clinical and business change management strategies and communication plans.
  • Exceptional and effective interpersonal, communications/presentation, and business writing skills.
  • Excellent active listening skills.
  • Ability to clearly articulate messages to a variety of audiences.
  • Ability to establish and maintain strong relationships.
  • Ability to influence others and move toward a common vision or goal.
  • Flexible and adaptable; able to work in ambiguous situations.
  • Organized with a natural inclination for planning strategy and tactics.
  • Problem-solving and root-cause identification skills.
  • Able to work effectively at all levels of an organization.
  • Must be a team player and able to work collaboratively with and through others.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Experience with large-scale organizational change efforts.
  • Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project).

Desirable Skillset:

  • 2+ years of experience within BC Health Authorities.
  • Prosci Certified Change Practitioner designation (or equivalent) preferred.
  • Degree/Diploma in Communications, Business Administration, or related field.
  • Working knowledge of/experience with Project Management methodologies and tools.
  • Experience with migrating on-premise Microsoft services to Microsoft 365 cloud services.
  • Working knowledge of hospital/clinical systems, care delivery processes, clinical roles, policies, and standards preferably gained in the Canadian Health Authorities environment.
  • SharePoint site administration.

References:

  • References (supervisor level) will be requested and checked for all past BC Health Authority experience (within the last 5 years).

Work Assignment Length:

February 28, 2023, with possible long extensions.

Start Date:

ASAP

Assignment Location:

  • Candidates must be located within British Columbia's Greater Vancouver area (Full vaccination proof is mandatory).

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