Technical Support Specialist

4 weeks ago

Montreal, Quebec, Canada Neptronic Full time

Job Title: Technical Support

About the Role:

We are seeking a highly skilled Technical Support professional to join our team at Neptronic. As a Technical Support specialist, you will play a critical role in assisting our customers with their technical challenges and ensuring the successful installation and operation of our products.

Key Responsibilities:

  • Design and implement validation devices and procedures for various electro-mechanical products used in the HVAC industry
  • Create test setups and document procedure results
  • Resolve complex technical challenges, whether related to product or subassemblies
  • Assist our quality assurance and production departments with their questions, and collaborate with them to implement improvements

Requirements:

  • A solid academic background (Bachelor's Degree or DEC) in the mechanical, electrical, or software field
  • A pragmatic and analytical approach – you are curious and a creative problem-solver
  • Ability to analyze customers' needs and meet difficult technical challenges and tight deadlines
  • Strong teamwork and communication skills

What We Offer:

  • Professional development opportunities, including exposure to different aspects of product design
  • A comprehensive benefits package, including a Deferred Profit-Sharing Plan and Group Registered Retirement Savings Plan
  • Opportunities for social activities and team-building

Job Type: Full-time (40 hours per week; Monday to Friday), day shifts

Salary: According to experience

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