Director of Store Operations and Performance

3 weeks ago

Winnipeg, Manitoba, Canada The North West Company Full time
About the Role

The North West Company is seeking a highly skilled and experienced Director of Store Operations and Performance to lead the execution of all company programs and achieve operational excellence amongst a group of store locations.

As a key member of the leadership team, you will work directly and closely with store managers and head office support teams to ensure performance targets are achieved and priorities are aligned with the company's strategies.

Key Responsibilities
  • Operational Excellence: Create and execute plans to ensure stores reach full performance potential, analyzing operating results and KPI performance within the division.
  • Leadership and Development: Develop and coach store managers to achieve cascading company initiatives, simplifying work for stores by bringing forward store managers' ideas for continuous improvement.
  • Community Engagement: Work collaboratively with communities to optimize local hiring, ensuring the implementation of required processes to enable store managers to recruit, retain, and develop local store teams to drive quality growth.
  • Business Development: In conjunction with store managers, plan, develop, nurture, and maintain long-term business relationships with community stakeholders, business partners, political leaders, and customers.
  • Financial Management: Ensure controllable costs are well managed to deliver on budget, forecasting hiring needs for management staff in the division.
  • Reporting and Analysis: Deliver community reports annually, analyzing operating results and KPI performance within the division.
Requirements
  • Minimum 5 years of Senior Manager experience in a grocery retail environment - multi-location experience is a must.
  • Post-secondary education (degree, diploma, or certification) or an equivalent combination of education/training and experience.
  • Strong knowledge of Microsoft Office, with a focus on Word, Excel, and PowerPoint.
  • Exceptional analytical, problem-solving, and decision-making skills with a high attention to detail.
  • Proven organizational, planning, and prioritizing skills.
  • Ability to manage multiple projects, tasks, and assignments while adhering to strict deadlines.
  • Must work well in a fast-paced dynamic team environment.
  • Excellent written and verbal communication and interpersonal skills.
  • Strong customer service skills with the ability to build and maintain relationships within the organization.
  • Demonstrated ability to maintain confidential information.
  • Possess or have the desire to develop an in-depth understanding of NWC's customers.
  • Able to accommodate a schedule with extensive travel of 90 to 120 days per year.

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