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Food Service Supervisor

2 months ago


Fergus, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service counter attendants and food preparers to ensure exceptional customer service and high-quality food products.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff to ensure efficient service delivery.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customer needs are met and exceeded through exceptional service delivery.
  • Operations and Administration
    • Maintain records of stock, repairs, sales, and wastage to ensure accurate inventory management.
    • Prepare and submit reports to management on a regular basis.
    • Establish work schedules and ensure that staff are aware of their responsibilities and expectations.
  • Security and Safety
    • Ensure that all staff are aware of and adhere to security and safety procedures.
    • Identify and report any security or safety concerns to management.
  • Personal Qualities
    • Excellent communication and interpersonal skills to effectively lead and motivate a team.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Flexibility to work varying shifts, including evenings and weekends.
Requirements
  • 7 months to less than 1 year of experience in a food service supervisory role.
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills to effectively lead and motivate a team.
Working Conditions

This is a permanent full-time position with a 35-44 hour workweek. The work environment is fast-paced and physically demanding, requiring the ability to stand for extended periods and lift up to 25 pounds.