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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada 2771317 Ontario Inc Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at 2771317 Ontario Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Respond to client inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions to client problems.
  • Provide training and guidance to clients on the use of our software and systems.
  • Collaborate with other technical support teams to resolve complex issues and improve overall client satisfaction.
  • Participate in the development and implementation of new technical support processes and procedures.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of computer systems, software, and hardware.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.