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Project Coordinator

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Job Summary

The Sales Project Coordinator - Warehouse Specialist will play a crucial role in supporting the sales team by handling customer inquiries, preparing orders and bids, and providing exceptional customer service. This is an exciting opportunity for a professional with a strong customer service background and experience in sales coordination.

Key Responsibilities

  • Handle client requests, prioritize prompt and diligent responses to ensure customer satisfaction.
  • Assist Outside Sales Representatives with the preparation of orders and bids.
  • Provide product pricing and delivery information over the phone and prepare proposals for prospects as needed.
  • Aid in annual physical inventory.
  • Assist team with the preparation of orders and bids.
  • Conduct outbound prospecting calls based on dormant account lists or prospect listings provided by the company or created independently.
  • Serve as a courteous and professional liaison between the company and customers.
  • Accurately and promptly process sales orders.
  • Inform and advise customers about order status, inventory levels, and delivery times.
  • Support customers with product or service requests via interactive web chat.
  • Act as the primary customer contact when sales representatives are unavailable.
  • Monitor delivery, installation, and after-sales service.
  • Create simple AutoCAD sketches to help define client needs and options.
  • Be an active member of the company's Health & Safety committee.

Requirements

  • 5+ years of related experience
  • College / University Diploma in a related field is an asset.
  • Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
  • Exposure to AutoCAD or other technical drafting software would be beneficial, but not mandatory
  • Exceptional customer service skills with strong oral and written communication abilities.
  • Capable of thriving in a dynamic, team-oriented environment.
  • Quick learner with the ability to adapt to changing priorities
  • Strong attention to detail and accuracy in a fast-paced environment
  • Ability to work both independently and collaboratively from a home-based setting (company office is available to those candidates that prefer an in-office environment)
  • Prior experience with warehouse management and ERP systems is preferred
  • Previous experience in a similar role would be considered an asset