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Technical Operations Specialist

2 months ago

Montreal, Quebec, Canada Axelon Services Corporation Full time
About the Role

We are seeking a highly skilled Mac Support Specialist to join our Application Integration Services (AIS) team. As a key member of our team, you will be responsible for administering, improving, and maintaining our client application solutions, ensuring customer experience, performance, and security are prioritized.

Key Responsibilities
  • Administer and maintain our client application solutions, focusing on customer experience, performance, and security.
  • Collaborate with vendors to highlight feature requests, influence product direction, and resolve defects efficiently.
  • Develop technical support documentation for end-users and service desk support agents.
Requirements
  • 2+ years of experience in technical operations or a similar role.
  • Proven experience as a technical lead in a global enterprise service.
  • Expert knowledge of macOS.
  • Excellent communication and presentation skills.
  • Able to operate in a fast-paced, global environment.
Desired Skills
  • Understanding of JAMF.
  • Experience working in a large enterprise with a Managed Application Service.
  • Ability to use sudo commands and understand scripting languages (Python, Shell, Bash).
  • Understanding of iOS (a plus).