Customer Service Operations Associate
4 weeks ago
Job Title: Customer Service Operations Associate
Company: CB Canada
Job Overview:
Join a leading organization that prioritizes innovation and employee growth. At CB Canada, we are in search of motivated individuals who possess a distinctive combination of skills and enthusiasm to take on rewarding roles that will drive you towards success. We are committed to internal promotions and providing numerous opportunities for professional development, ensuring you can achieve your maximum potential.
Position Details:
- Classification: Part-time Customer Service / Administrative
- Employment Type: Permanent / Hourly
- Location: Not specified
- Work Schedule: Monday - Friday
- Shift Hours: 3pm-8pm
- Category: Administrative / Customer Service Operations
Primary Responsibilities:
- Managing all incoming phone communications
- Addressing customer inquiries and complaints with professionalism
- Handling service level agreement concerns and queries
- Providing support at the customer service counter
- Generating reports for operational analysis
- Managing cash transactions and banking duties
- Achieving daily performance targets
- Completing additional tasks as assigned
Qualifications:
- Strong communication skills in English, both written and verbal
- Effective team player in a results-oriented environment
- Ability to lift weights up to 70 pounds
- Proficient in Microsoft Word and Excel
- Typing proficiency: minimum of 40 words per minute
- Attention to detail is essential
- Previous warehouse experience is not mandatory
- Capable of working in a dynamic environment with varying temperatures
Compensation and Benefits:
- Starting wage at $15.55/hr with guaranteed pay increases
- Weekly pay schedule
- Comprehensive training provided
- Annual performance reviews
- Extended health and dental coverage
- Group insurance and retirement benefits
- Opportunities for career advancement
CB Canada is dedicated to fostering diversity and equal opportunities in the workplace. If you require accommodations during the hiring process, please communicate with our HR team. Thank you for considering CB Canada as your next career opportunity.
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