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Customer Service Associate

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Ottawa, Ontario, Canada Spence Diamonds Full time

Spence Diamonds is seeking a dedicated and enthusiastic Part-Time Customer Service Associate to join our team. As part of the Spence family, you'll play a vital role in providing exceptional customer experiences and upholding our commitment to excellence.

We offer a unique opportunity to work within a dynamic and rewarding environment where your contributions directly impact the success of our business.

What We Offer:
  • Competitive compensation packages
  • Exclusive employee, friends & family discounts on our exquisite jewelry collections
  • Comprehensive Learning and Development resources to enhance your skills and knowledge
  • Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
  • Regular celebrations and employee incentive programs to recognize achievements
  • Team building events and activities to foster a strong sense of camaraderie
  • Opportunities for growth and advancement within the company
  • Continuous on-the-job training, support, and mentorship to ensure your success
The Role:

As a Customer Service Associate at Spence Diamonds, you will embody our culture and values by delivering an exceptional customer experience. Your passion for our products and commitment to providing outstanding service will be essential in creating a memorable and positive experience for every client.

You will serve as the backbone of our store, ensuring smooth operations and maintaining high standards of accuracy and efficiency. Your responsibilities will encompass a wide range of tasks, including:

  • Providing exceptional customer service by greeting every client with warmth and professionalism
  • Offering sales support to our Sales Consultants during busy periods and guiding customers through our showroom experience
  • Inspecting and processing incoming jewelry repairs, ensuring meticulous attention to detail
  • Following up with customers regarding their repair orders via phone or email, providing timely updates and exceptional communication
  • Completing quality checks on completed repairs and presenting them to customers at pickup, guaranteeing a seamless and satisfying experience
  • Managing all incoming phone and email correspondence promptly and professionally
  • Handling cash transactions accurately and efficiently, ensuring adherence to company procedures
  • Assisting in maintaining the showroom's appearance, merchandising displays, and overall tidiness
What We Look For:

We are seeking a highly motivated and customer-focused individual with a passion for luxury retail. The ideal candidate will possess:

  • Exceptional attention to detail and strong time management skills
  • Excellent problem-solving and conflict resolution abilities
  • A positive and energetic demeanor with outstanding customer relationship skills
  • Strong verbal and written communication skills, ensuring clear and professional interactions
  • At least one year of experience working in a customer service environment
  • Proficiency in using computers and a willingness to learn new technologies and software
  • Availability for at least three days per week, including at least one weekend day
  • Previous administrative or reception experience is a plus