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Healthcare Customer Service Associate
3 months ago
Role Overview:
The Healthcare Customer Service Associate is essential in delivering effective and compassionate support to healthcare professionals. This position entails managing order processing, addressing inquiries, and ensuring customer satisfaction in a prompt manner. Additionally, the role requires working closely with sales departments, maintaining precise documentation, and adhering to the organization's principles and standards.
Key Responsibilities:
- Handle incoming emails from customers and sales representatives
- Respond to phone calls and resolve customer concerns
- Accurately record order details
- Collaborate with sales teams regarding customer cancellations and refunds
- Conduct follow-ups to resolve outstanding customer issues
Required Qualifications:
- Degree in Business Administration or a related field
- At least 1 year of experience in a customer service role
- Proficient in Microsoft Office Suite
Boston Scientific is committed to advancing medical science and enhancing patient outcomes while supporting its workforce and communities globally.
