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Restaurant Operations Manager

2 months ago


Sherbrooke, Quebec, Canada 9176-8721 Québec Inc. Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at 9176-8721 Québec Inc. The successful candidate will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and maintaining a high level of quality in all aspects of our business.

Key Responsibilities
  • Operations Management
    • Develop and implement operational strategies to improve efficiency and productivity
    • Monitor and control labor costs, inventory, and supplies
    • Ensure compliance with health and safety regulations
  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty
    • Address customer complaints and concerns in a professional and timely manner
  • Staff Management
    • Recruit, train, and develop a high-performing team
    • Conduct performance reviews and provide feedback to staff
    • Ensure staff are equipped with the necessary skills and knowledge to provide excellent customer service
  • Financial Management
    • Prepare and manage budgets, forecasts, and financial reports
    • Monitor and control expenses to ensure profitability
Requirements
  • Education
    • Other trades certificate or diploma
  • Experience
    • 3 years to less than 5 years of experience in a restaurant management role
  • Skills
    • Excellent communication and interpersonal skills
    • Strong leadership and management skills
    • Ability to work under pressure and make sound decisions
    • Knowledge of MS Excel, MS Outlook, and MS Word
Working Conditions
  • Work Environment
    • Urban area
  • Physical Demands
    • Combination of sitting, standing, and walking
Security and Safety
  • Certifications
    • Food and beverage server trade certification
    • Criminal record check